|
Semester 1 (45 weeks) |
| Core Courses | Description | Hours |
Keyboarding
| Introduction to Keyboarding
Keyboard Skill Building Level 1 |
19
25 |
Office Skills
| Introduction to Personal Computers
Introduction to the Internet
Microsoft Outlook
Level 1
Microsoft Outlook Level 2
Customer Service |
24
22
25
25
30 |
Operating Systems
| Microsoft Windows Level 1
Microsoft Windows Level 2 |
21
20 |
Word Processing
| Microsoft Word Level 1
Microsoft Word Level 2 |
28
37 |
Spreadsheets
| Microsoft Excel Level 1
Microsoft Excel Level 2 |
28
35 |
| Database Management | Microsoft Access Level 1 |
27 |
| Graphics/Presentations | Microsoft PowerPoint Level 1 |
24 |
Business
Skills
|
Grammar Essentials for Business Writing
Employment
Success Strategies
Business Correspondence Level 1 |
30
40
30 |
| Human Relations | Thought Patterns for a Successful Career | 32 |
Technical
|
Introduction to Computer Hardware
Introduction to Operating System Technologies
Hardware & O/S Technologies Practical Simulations |
100
100
70 |
| Review | |
123 |
| 1st Semester Program Total Hours | |
893 |
| Note: Each course can be taken individually. |
|
Semester 2 (23 weeks) |
| Core Courses | Description | Hours |
Customer Service Skills
|
Telephone Communication Skills
Call Centre Team Dynamics and Personal Development |
18
18 |
|
Office Skills |
Business Math |
22 |
|
HDA Certification Preparation |
Help Desk Analyst
|
24
|
MSDST Preparation
|
Supporting Users Running the MS Windows XP Operating System
Supporting Users Running Applications on a MS Windows XP O/S |
80
80 |
|
Job Preparation |
Job Search & Resume Writing |
30 |
|
Office Simulations |
MS Office Drills - 2 sets |
40 |
Electives
|
Prerequisite courses (1,2,3) or 3 credits not to exceed 82 hours |
82 |
| Review | |
63 |
| 2nd Semester Program Total Hours | |
457 |
| Total Program Hours (Semester 1 and 2) |
1350 |
| Note: Each course can be taken individually. |
