Detailed Course Outline

Help Desk Support Analyst Diploma...


Program Objective

The Help Desk Support Analyst Diploma program is designed to prepare students for positions in technical support centres for medium to large companies. They will meet the demands of customers who purchase support services for hardware and software products as well as providing support to in-house staff.

This program prepares students for three certifications: the Microsoft Certified Desktop Support Technician(MCDST), CompTIA's A+, and the Help Desk Analyst(HDA) certification.

Admission Requirements

Working knowledge of the English language.
Successful completion of an entrance assessment.

Program Duration

68 weeks

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