Customer Service & Information Clerk Diploma...
Detailed Course Outline

 
Core CoursesDescription

Hours

Keyboarding
 
Introduction to Keyboarding
Keyboard Skill Building Level 1
19
25
Office Skills



 
Introduction to Personal Computers
Introduction to the Internet
Business Math
Office Procedures Level 1
Microsoft Outlook Level 1
24
22
22
24
25
Word Processing
 
Microsoft Word Level 1
Microsoft Word Level 2
28
37
Spreadsheets
 
Microsoft Excel Level 1
Microsoft Excel Level 2
28
35
Database ManagementMicrosoft Access Level 1 27
Operating SystemsMicrosoft Windows Level 1 21
Business Skills Business Writing Essentials
Workplace Success/Intrapreneurship
30
40
Office Simulations
 
Customer Service & Information Clerk Simulation 16
 
Customer Service Skills
 
Customer Service
Telephone  Communication Skills
30
18
Job SearchJob Search/Resume Writing30
Human RelationsThought Patterns for a Successful Career 32
Review  87
Electives 2 credits not to exceed 48 hours 48
Total Program Hours  628
Note: Each course can be taken individually.


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