Customer Service Representative Certificate...
Detailed Course Outline

 
Core CoursesDescription

Hours

Keyboarding
 
Introduction to Keyboarding
Keyboard Skill Building Level 1
19
25
Office Skills

 
Introduction to Personal Computers
Introduction to the Internet
Microsoft Outlook Level 1
24
22
25
Word ProcessingMicrosoft Word Level 1 28
SpreadsheetsMicrosoft Excel Level 1 28
Database ManagementMicrosoft Access Level 1 27
Operating SystemsMicrosoft Windows Level 1 24
Business SkillsWorkplace Success/Intrapreneurship 32
Office Simulations
 
Customer Service & Information Clerk Simulation 16
 
Customer Service Skills

 
Customer Service
Career Options & Opportunities
Telephone Communication Skills
30
18
18
Job SearchJob Search/Resume Writing30
Human RelationsThought Patterns for a Successful Career 32
Review  75
Electives 2.5 credits not to exceed 60 hours 60
Total Program Hours  539
Note: Each course can be taken individually.


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